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rileydesk/Boutique hotels

AI front desk for boutique hotels — never miss a direct booking again.

Casey picks up in 2 rings, captures the reservation, and sends a secure payment link. Direct bookings are the highest-margin channel — protect them.

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·Anchor: The Hawthorn Inn, Asheville, NC
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Boutique hotels · The Hawthorn Inn
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Casey runs the full call flow — qualification, transfer logic, closing — exactly as it would for a real client.
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The leak
1Direct bookings are the highest-margin channel — and the easiest to lose to OTAs
2Front desk is staffed but distracted — checking in a guest = missed call
3After-hours calls go to voicemail and never call back
How Casey runs the call

Inbound to booked, in under 5 minutes.

  1. 1Greets the caller with the property name
  2. 2Captures dates, room type, special requests, loyalty tier
  3. 3Reads back details + sends Stripe payment link by SMS / email
  4. 4Routes ADA, group bookings, billing disputes to the front desk
Guardrails

What Caseywon't do.

  • Never collects card numbers on the call
  • Never quotes sold-out rates as available
  • ADA + accessibility requests transfer to staff
ROI for the anchor practice

The math, with no hype.

~$444
Avg booking LTV
~$8,000
Lost revenue / mo (28-rm)
50%
AI capture rate
~$2,600
Net gain on Standard

Numbers are conservative averages from the boutique hotels bundle in our playbook — anchored on industry miss-rate data and the real LTV of the anchor business above. Your numbers will vary; we'll re-run them on the discovery call.

Sample outreach · cold email
Subject: 2-min idea for {{hotelName}}'s after-hours bookings

When someone calls {{hotelName}} after the front desk closes — or while staff are checking in a guest — what happens? We've built an AI front-desk assistant that picks up in 2 rings, takes the booking, and sends a secure payment link.

Verbatim from our playbook · sent over LinkedIn or email.
Activation

30 minutes from "have prospect" to "ready to pitch."

Casey swaps onto a Vapi or ElevenLabs runtime, takes a Twilio number, and ships into your calendar — typically within a single working day.

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